CAAP Media Advisory

27 October 2023

Commercial airports operated by the Civil Aviation Authority of the Philippines (CAAP) throughout the country have set up and activated Malasakit Help Desks (MHDs) in line with the instruction of Department of Transportation (DOTr) Secretary Jaime J. Bautista for Oplan Biyaheng Ayos: Undas 2023.

This is in anticipation of passenger influx in commercial airports in major cities and provinces around the country as Filipinos fly home for the approaching Synchronized Barangay and SK Elections and Undas or the All Saints’ Day and All Souls’ Day holiday.

CAAP airports will distribute Malasakit Help Kits to arriving and departing passengers. CAAP will initiate the distribution of Malasakit Help Kits to passengers as an act of appreciation for their continued patronage of the country’s airports.

The Malasakit help desks will serve as a one-stop shop for passenger assistance in airports. Malasakit Help Kits are regularly distributed by CAAP during the height implementation of Oplan Biyaheng Ayos and other holidays and special occasions such as Mother’s Day, International Women’s Day, Valentine’s Day, campaigns in dense transit seasons such as Christmas, Holy Week, and school opening.