When flights are delayed and worries run high, our teams don’t just stay—they show up with care, reassurance, and kindness. This is one of those stories.
Civil Aviation Authority of the Philippines (CAAP) personnel at Bicol International Airport (BIA) are once again lauded by transiting passengers for their swift and warm assistance to several affected passengers on the evening of 27 June 2025.
This level of service only shows CAAP’s sincere drive to support passengers promptly and effectively, aligning with the directives of President Ferdinand “Bongbong” Marcos Jr. and Department of Transportation Secretary Vince Dizon to provide quality service and adequate support for all passengers at all times.
Job well done, BIA family! 
